This time we discuss the claims process from the policyholder's
point of view in order to shed some light of how carriers can
better engage with their clients, and a few other topics:
Why parenting and customer service have similar DNA
An insurance industry insider, David Milton talks about revolutionizing the claims process from 30 days to 30 minutes. He's Founder of Telaclaims, a company who has released software exactly to this end.